FAQs
Group How-to's and Commonly Asked Qs
Private Membership Association?
We are a private membership association, or buying group, serving the Greater Baltimore, MD area. All Buttercup Farm members MUST complete the membership process to place an order.
Our Farmer and Farm strives to maintain a very high standard of Quality and Sanitation in the food associated with this private farm. Nothing from this Farm is approved by the P.D.A. or any state or federal agency for sale to the public to the best of our knowledge, belief or understanding. All sales and transactions are private. The mission of this Farm and Farmer is to provide the highest level food quality, absent any public third party interference, in any capacity, as these are private non-public transactions. As a private Patron of this Farm, and by continuing to use our website, it is agreed upon by both parties, that all responsibility and liability in the maintaining of the quality and sanitation of these foods shall shift to the Patron of this Farm upon purchase, and shall not be the responsibility nor liability of this Farm or Farmer.
Delivery Day?
Weekly, on Wednesday. Members will be notified of any schedule changes via email
Delivery Route?
Baltimore, MD and several surrounding counties. Check the Locations page for details.
Delivery Fee?
No delivery fee. Free Delivery to our local private membership association's locations.
When Does the Delivery Arrive at the Pickup Site?
Approximate times: Catonsville 2:00, Federal Hill 3:45, Glen Burnie 2:30, Parkville 12:30, Pikesville 1:30, Roland Park 1:00, Severn 3:00
How Late can I Pick up?
Firm times. Catonsville 7:00 pm, Federal Hill 9:00 pm, Glen Burnie 7:00 pm, Parkville 7:00 pm, Pikesville 7:00 pm, Roland Park 7:00 pm, Severn 7:00 pm
Important: Contact the Site Host if an emergency prevents you from picking up in the assigned Time Window for your location.
Order Deadline?
By 11:00 pm Saturday night for the following Wednesday's delivery. The online store temporarily closes 11:00 pm Saturday to permit for maintenance and order processing. Reopens Monday 1:00 am.
Can I Update my Order before the Order Deadline?
Of course! As many times as you need to.
Can I Place a Recurring (or Standing Order)?
Unfortunately, not at this time. A Reorder button is available, however.
Can I Place an Order for the Future?
Unfortunately, not at this time. Orders are placed for the next week's delivery only.
What does OOS mean?
Out of Stock
The Product Didn't Taste/Smell/Last as Expected! The Packaging was Ripped!
Your satisfaction is the Farmer's top priority. Your feedback is important to help them improve their processes/products. If the product didn't meet your standards, or if the packaging was compromised, please contact the Farm 717-548-2982 or leave a comment with your next order. A refund or replacement will be issued, whichever works best for you.
I have a Question or Concern - Who Do I Contact?
For product or billing questions and issues, please contact the Farm directly: 717-548-2982. Leave a voicemail message as the farmer doesn't use mobile phones, for conservative reasons, nor do they have an office assistant. Most times they aren't close to the phone as they are tending the farm and the animals. Voicemail is checked frequently and you'll receive a call back as soon possible.
Group Coordinators - What Do They Do?
Volunteer Coordinators handle group communications, process orders and payments, maintain the website and answer general questions. They will refer you to the Farmer for product, order and billing questions. You can contact the Group Coordinators via the website's Contact page, or by sending an email to buttercupfarmgrassfed@gmail.com.
Can I Visit the Farm?
The Zook Family looks forward to meeting members and showing them where their food is produced. Please leave a voicemail 717-548-2982 to inquire about a visit; no drop-ins! Annual Farm Day is another opportunity to see the farm and to meet other customers as well. An email will announce the date & time!
Pickup Info & Etiquette
Where are the products kept at the Pickup Site?
Check the Locations page or your Order Confirmation email for Site-specifics.
Where are the Eggs?
Delivered in a Cardboard box. Typically placed near the coolers.
Where's the Milk?
All milk jugs are packed in the same cooler.
Where's my Meat and Other Products?
These products are bagged in the cooler(s) separate from the milk jugs. Your name will be on the tag. If you have more than 1 bag, the tag will be marked. Produce Boxes will NOT be in the coolers!
Take your Packing Slip!
Available in a plastic bag in the Egg Box. Take your packing slip with you ... and take only the products listed on your packing slip!
I Ordered Milk in Gallons ... Can I Take the 1/2 Gallons Instead?
No! If you ordered a whole gallon(s), please only take the gallon jugs, The 1/2 gallon jugs are for the members who ordered 1/2 gallons!
Missing Items! Some of my Products Aren't in the Coolers!
Either there was a miscount when the coolers were packed on the Farm, the item(s) were sent to a different pickup location, or they went home with another member (hopefully) by mistake. Please (1) email buttercupfarmgrassfed@gmail.com and (2) call the Farm 717-548-2982 to report any missing items to inquire about a refund.
Keep the Cooler Lid Shut!
Please! For the safety of everyone's food, especially in the warmer months.
R-e-s-p-e-c-t!
Please! Respect the property & privacy of the Site Host and their neighbors.
NO Shoplifting!
Only pick up the products you ordered. Onsite product substitutions or taking products not paid for is cause for removal from the group.